The Weald School
‘The Inkwell service relieves time and pressure. It saves about ½ day in admin per week.’
‘Before Inkwell, it seemed as though we were always ordering cartridges!
Now it’s just so easy to go on-line, once a month and tick the cartridges we have used.
Within a couple of days, we have received the stock replacement and invoice.
We don’t need to keep as much stock now so frees up storage space – which is very limited in a school.
Staff always very helpful too.’
Stephen Bacon – Bishops Stortford
‘The Inkwell System just works. No matter how organised I used to try to be every so often I’d get a couple of days where a printer was out of action while we waited for an ink delivery, or we’d have to pay out extra for delivery because a cartridge hadn’t been ordered, but not anymore. The system AND the service is just fantastic.
Inkwell have supplied our printer consumables now for a number of years and we remain exceptionally happy with their service and with the products they have supplied.
Their system, whereby every month a stock check is performed and stock replenished as required, has dramatically reduced the amount of storage space needed to store our consumables whilst at the same ensuring that we always have enough stock. It has also saved us huge amounts of time in the management of stock levels and ordering.
Their prices have, from the outset, been highly competitive. This, combined with the fact that consumables are only paid for once they have been installed in a printer, has resulted in significant cost savings. The cost of consumables since using Inkwell has been further reduced because they do not charge for delivery and because any consumables which are no longer required (say in the instance of a printer refresh resulting in printers of a certain type no longer being used at the school) are returned to Silicon Alley at no charge.
On the very rare occasion that we have received a defective toner cartridge, Silicon Alley have always responded very quickly to send out a replacement. Knowing that Silicon Alley operate a guarantee, whereby they will repair or replace (free of charge) a printer if damaged by a defective remanufactured cartridge supplied by themselves, gives me the reassurance I need. Fortunately we have never had to call on this guarantee.
More recently we have started using Inkwell as our preferred supplier for new printers in addition to the consumables because, again, their prices are very competitive and their service excellent. On a couple of occasions they have even been able to help us with warranty repairs by encouraging manufacturers to contact us when the manufacturers themselves have not initially responded to a support call as quickly as we would have hoped.
In summary, I have absolutely no hesitation in highly recommending Silicon Alley as a supplier of IT equipment and consumables. Their efficient, friendly and helpful team have always provided us with a high level of service and they have consistently offered products at a highly competitive price point. On top of all this, they work hard to make sure that we know we are a valued customer by visiting us regularly to make sure that we remain happy with the service and to update us on their product range and company developments… from my experience this level of customer service is well beyond the norm.’
Louis Bonning – William Edwards School
‘Now we never had to worry about running out of cartridges, especially during busy exam period. Competitive pricing.’
Colin Etwell – Ratton School
‘The Inkwell system works for us. We always have the consumables we need, in stock, and at the right price.’
David Friday – Fulston Manor School
‘Reliable service, friendly customer services team’
Lloyd Marks – Sir Roger Manwood’s School
‘Inkwell has made life easier not having to keep track of lots of small printers around the school, and takes the headache out of the ordering process.’
Greg Bell – The Weald School
‘The Inkwell system relieves time and pressure, it saves about 1/2 day in admin per week.’
Jonathan Reynolds – Campion School
‘Less paperwork as in zero. Saves lots of time, easy to manage and it works.’
Stuart Mathias – Bishop Bell CofE School
‘The Inkwell system is easy to manage, and cuts down on the stress of worrying what to order each month. Competitively priced.’
Andrew Way – Oakwood Park Grammar School
‘Easy to control, a lot less management required.’
Simon Goode – The Albany School
‘The Inkwell scheme is a refreshing change from the numerous other systems and services that we are offered on a regular basis. It provides us with a simple straight forward approach to all our consumable needs that actually does what it says on the tin! Recommended without hesitation!’
Pete Wake – The Grays School
‘Inkwell is a fast and efficient service that takes the worry out of ordering – Silicon Alley manages the whole process from start to finish.’